Refresh your memory of a post I wrote at the end of last month that drew a flurry of excellent comments from readers: Restaurant Bonding. I wrote to Outback Steakhouse suggesting they re-think their policy of having wait staff sit down next to customers, citing my blog and your responses to it.
With the permission of the person who wrote the email, I am sharing Outback’s response:
Thank you for contacting Outback Steakhouse, we always encourage and appreciate feedback from our guests.
Our servers are not directed to sit with guests while taking orders (unless invited), however we do encourage that they get to eye level. Outbackers are encouraged to be warm, friendly, and let the true love of their job at Outback shine through. Our goal is to make every dining experience at Outback an enjoyable, relaxing and memorable one. We believe the service we provide is the best in the business and a true point of difference.
Thank you for passing on this feedback from your blog, we always welcome and consider feedback from our guests.
Your Friends at Outback
I guess I’m stumped. Your comments?